QUESTION: Do you make any money on the products I sell?
ANSWER: No. You are paying us to install the store. We do not make any money on the products you sell.
QUESTION: Are there any other costs?
ANSWER: No. The only other expense you may have is for web hosting (as low as $4.95 per month, depending on the web host you choose and payment plan).
QUESTION: I already have a web site -- will you install the store on my site?
ANSWER: Yes. We can install your store within 24 to 48 hours.
QUESTION: What if you can't install the store on my site for some reason?
ANSWER: If for some reason we can't install the store on your site, we will give you a full refund. There shouldn't be any problems, though, as the store functions with almost all web hosts. Otherwise, all sales are final as you are paying us for the work of installing the store.
QUESTION: Can you recommend a web host?
ANSWER: If you don't yet have a web host, pay only $4.95 per month with Super Green Hosting. You get a FREE domain name of your choice (for LIFE, no yearly fee!), plus Unlimited Web Space and Unlimited Bandwidth.
QUESTION: Tell me about the web shop?
ANSWER: The web shop uses an open source php script that has shopping cart capabilities, a search engine, and a password protected administration area that allows you to add, edit or delete products directly from your browser. Just add the products from your favorite dropshipper or wholesaler. Click here to see the store demonstrations (your actual store will not come with any products pre-installed): Garden Witch; Fairies & Elves; Gypsy Goddess; Cosmic; Mother Earth; Midnight Magick 1 (black & purple); Midnight Magick 2 (black & blue); Mystic Sun; Wise Moon; Goddess 1; Goddess 2; Flowers; Peace Doves; Wiccan Magick 1, Wiccan Magick 2; Wiccan Magick 3; Egyptian; Hindu; Cat Magick 1; Cat Magick 2; Faeries 1; Faeries 2; Buddha; Majestic Clouds; Celestial Garden 1, Celestial Garden 2.
QUESTION: Is the store SEO friendly?
ANSWER: Yes. SEO (search engine optimization) has been built into the store, providing the best URLs with regards to getting your pages indexed. This means that instead of a product URL looking like this: "yourdomain.com/index.php?cPath=4", it will look like this: "youdomain.com/nag-champa-incense-p-81.html". Having the actual product name within the URL will help bring more customers to your site from the search engines, such as Google. Every product you add to your store will be automatically optimized for the search engines!
QUESTION: Does the store come with products already installed?
ANSWER: No. The products shown in the demos are for our other store installation. Please see our 700 Web Shop installation if you want these products pre-installed.
QUESTION: How many products can I add to my store?
ANSWER: Your store can handle thousands of items. You may add virtually as many items as you like provided you have enough web space. You get Unlimited storage space with Super Green Hosting.
QUESTION: Can I place a banner on my store?
ANSWER: Yes. Your store has the ability to add a banner to the bottom pages of your store. You can use a banner to advertise another site of yours, or promote an affiliate program, or to sell advertising to other sites.
QUESTION: Does my store come with a visitor counter?
ANSWER: Yes. Your store has a counter at the bottom of the page that counts unique visitors to your site. This is helpful so you can see how much traffic you are getting from your advertising campaigns.
QUESTION: Do I get a links page for my store? I want to exchange links with other web sites.
ANSWER: Yes. Your store comes with its own links directory and "exchange links" program. By exchanging links with other web sites, you can receive more exposure of your store and in turn create a useful resource for your visitors. You can add as many link categories and links to the directory as you want. Visitors to your site who wish to exchange links with you simply fill out your Exchange Links form. Any links submitted will not be listed in your directory until you give your approval and enable their links, thus giving you complete control over which links are added and which are not. Click here to see the Links Directory and Exchange Links form using the "Faeries 2" theme.
QUESTION: Does the store allow me to write a newsletter and send it to my customers?
ANSWER: Yes. This is a great feature. When your customers order from you they can also subscribe to your newsletter -- you just login to your administration area, write your newsletter, and send it to all of your subscribers. This is a great way to get those repeat customers. Your newsletter can tell your customers about any special discounts you may be offering, new items, etc.
QUESTION: Does the store have a mailing list feature?
ANSWER: Yes. Each time someone orders from you, all of their information is kept in your database (including their email address) so whenever you want to email all of your customers at once, you just login to your adminstration area, write your email, and send it.
QUESTION: Can I change the look of the web shop? Redesign it?
ANSWER: Yes. You can change the look by uploading a different background image and creating a unique logo. You can also change the color layout of the store -- this is done by editing a single page where all the color codes are located (it takes some time to get the colors looking just the way you want, so expect some testing and re-testing). If you plan on doing more than this, this will take some know-how or a willingness to learn. To make a whole redesign of the store you will need some experience with web design (and some PHP knowledge is helpful). There is a forum and "Contributions" section online that should help you with this.
QUESTION: If I order a store installation from you, can I change the header on the templates (such as the "Garden Witch" template) to my own design?
ANSWER: Yes! Several of our clients have done this. It is very simple to do. Just create your graphic with a width no longer than 840 (height can be whatever you want; the "Garden Witch" header is 840x312). Then just email us your new header and we'll upload it for you or you can upload it yourself. Here are a couple of examples that some of our clients have created for their web sites: Sample 1; Sample 2
QUESTION: Is it difficult to add products or categories?
ANSWER: It's easy. All you do is go to your administration area and log-in with your password. Here you can add, edit or delete products as you wish, using only your browser. Adding or removing categories is easy, too. Changes made are seen immediately in your store. Our Help page will explain everything.
QUESTION: Can I offer my customers coupon codes?
ANSWER: Yes. It works like this: during Checkout a customer can type a coupon code that you previously gave them (or that you advertised) and a customer will receive a discount off his total (such as 10%). You set the percentage of the discount, the End and Start dates, and the store will generate a unique coupon code that you can give out to your customers. This is a great way to encourage repeat customers.
QUESTION: What kind of payments can my store accept?
ANSWER: Your store can handle many different payment systems: Authorize.net, PayPal, 2CheckOut, iPayment, PSiGate, SECPay, COD, checks and money orders. If you have your own merchant account you may use that too. By default, we will set-up your store to accept PayPal, as well as checks and money orders. If you want to use another payment system to process credit cards, such as Authorize.net, you must set this up yourself. You can find help in the message boards for this.
QUESTION: How does PayPal work?
ANSWER: When a customer orders securely with credit card using PayPal, the money is automatically deposited into your PayPal account. You can let the money accumulate with a few more orders and then have the money deposited into your checking account. Please visit PayPal for more information.
QUESTION: What about sales tax? How does my store calculate this?
ANSWER: If your state has a sales tax, just log-in to your adminstration area and set the sales tax rate for your state. Sales tax will then be automatically calculated when a customer orders from you. Please note: Only those customers who reside in the same state as you will be charged a sales tax. You do not need to collect sales tax from customers outside your state.
QUESTION: Can I get a blog?
ANSWER: This is an option. We can install a blog for you for an additional $48. The blog is a very sophisticated blogging system with many functions and is very easy to use. Features include: the ability to add images or video to your posts (such as YouTube videos); the ability for readers to leave comments (you can disable this if you want); ability to categorize and tag your posts; Search function; Blog Stats; Calendar; and more. There are several themes that come included. If you don't like any of the themes included, there are literally hundreds of themes you can download for free. Click here to see the Blog using the "Cosmic" theme.
QUESTION: I live outside the U.S. -- will this store work for me?
ANSWER: You may change the currency through the administration area, from U.S. Dollars to EURO, for example. If you already have an account with a wholesaler or dropshipper or if you plan to ship your products yourself, then the store can work for you. Or you may purchase the Ebook Store installation as the Ebooks may be sold worldwide.
QUESTION: How much do you charge to install the store?
ANSWER: $125. We give you support by email if you have any questions about managing your store, such as adding products, etc. There is also a "Help" page we wrote that answers the most frequently asked questions about running the store. In addition, there is a message board you can access that is very helpful.
QUESTION: Do you have any ideas on marketing my store?
ANSWER: Sure. Read this for a few ideas: Tips for Advertising Your Web Shop.
QUESTION: Okay, I'm ready to get my own web shop -- what's next?
ANSWER: Just send us your payment for $125 by PayPal (credit card or electronic check). You will be automatically sent an email with instructions to fill out our Registration Form page. (You may also pay by money order if you like.) Once we receive your information your store will be installed usually within 1 to 2 days. Click Here To Order