QUESTION: Are there any other costs?

ANSWER: No. The only other expense you may have is for web hosting (as low as $4.95 per month, depending on the web host you choose and payment plan).

QUESTION: I already have a web site -- will you install the store on my site?

ANSWER: Yes. Your store will be installed within 24 to 48 hours.

QUESTION: What if you can't install the store on my site for some reason?

ANSWER: If for some reason we can't install the store on your site, we will give you a full refund. There shouldn't be any problems, though, as the store functions with almost all web hosts. Otherwise, all sales are final as you are paying us for the work of installing the store.

QUESTION: Can you recommend a web host?

ANSWER: If you don't yet have a web host, pay only $4.95 per month with Just Host. You get a FREE domain name of your choice, plus Unlimited Web Space and Unlimited Bandwidth. If you don't want to use Just Host, here are a couple of alternative web hosts for your consideration: Blue Host, HostGator.

QUESTION: What is dropshipping?

ANSWER: If you don't want to keep an inventory, or mess with any shipping hassles, then a dropshipper is the way to go -- dropshippers do all of the work for you. You can use a pagan dropshipper that has over 6,000 products and they can ship directly to your customer's doorstep (you'll receive the "contact info" for this dropshipper as well as 5 other pagan dropshippers). Using a dropshipper means there is no need to buy any item until you have sold the item and collected the money from your customer. Therefore, by using a dropshipper there is no need for inventory, packing, or trips to the Post Office.

QUESTION: How many products are available for my store?

ANSWER: Your store comes pre-loaded with 27 eBooks. And the dropshipper has over 6,000 pagan products that you can add to your store (they get new products monthly). Just open an account with them and start adding products to your store. Once you have an account, the dropshipper will allow you to use their product pictures on your own site. Sell Cauldrons, Pagan Jewelry, Tarot Decks, Crystal Balls, Gemstones, Amulets, Talismans, Herbs, Candles, Incense, Spell Supplies, etc. Add as many products as you want. As an added bonus, we will give you the "contact info" for 5 more pagan dropshippers. Note: a Tax ID or Resale License is required by the dropshippers. Please see our 700 Web Shop or the All-In-One Store package if you want products pre-loaded.

QUESTION: Exactly how does it all work?

ANSWER: After a customer orders from your web shop, you will automatically receive an email stating who your customer is and what they ordered. You then go to the dropshipper's web site and log-in with your password. Next, find the items you need to order by typing the product codes into the search engine. Place the items into your shopping cart. When you are ready, go to Checkout to complete your order. Enter your customer's address as the "ship to" address and your address as the billing address. To pay the dropshipper you may use a credit card or PayPal. All orders must be prepaid. After you complete your order, the dropshipper will pick, pack, and ship the order to your customer. If a customer ordered any eBooks, they will be able to download them from your store as soon as they pay you.

QUESTION: Who pays for shipping?

ANSWER: Your customer does. When they order from you they pay a shipping fee, and you give this to the dropshipper so they can ship the order. Packages are shipped usually via USPS (US Postal Service). The cost for a domestic shipment is only the ACTUAL standard shipping fee set by USPS plus a small handling fee ($1.00). The dropshipper will always ship the least expensive way unles you specify otherwise.

QUESTION: Is a Tax ID required?

ANSWER: Yes, the dropshipper requires that you have a Tax ID or Resale License to purchase wholesale.

QUESTION: Does the dropshipper have a minimum order requirement?

ANSWER: No. You can order as much or as little as you need.

QUESTION: Will my customers know that I use a dropshipper or how much I pay?

ANSWER: No. The dropshipper's company name does not appear anywhere on the package or on the return label. The address on the package will be your company name and address when you place an order with the dropshipper.

QUESTION: Tell me about the web shop?

ANSWER: The web shop uses an open source php script that has shopping cart capabilities, a search engine, and a password protected administration area that allows you to add, edit or delete products directly from your browser. Your store comes pre-loaded with 27 ebooks, and by using a dropshipper you can add over 6,000 pagan products (cauldrons, crystal balls, jewelry, tarot decks, etc). You also have 26 store designs to choose from.

QUESTION: Is the store SEO friendly?

ANSWER: Yes. SEO (search engine optimization) has been built into the store, providing the best URLs with regards to getting your pages indexed. This means that instead of a product URL looking like this: "yourdomain.com/index.php?cPath=4", it will look like this: "youdomain.com/silver-pentagram-necklace-p-81.html". Having the actual product name within the URL will help bring more customers to your site from the search engines, such as Google. Every product you add to your store will be automatically optimized for the search engines!

QUESTION: Can I sell on eBay?

ANSWER: Yes. After an auction is over, you can direct the winning bidder to your store so they can buy more items (getting repeat customers is the key to success). You may sell on other auction sites as well.

QUESTION: How many products can I add to my store?

ANSWER: Your store can handle thousands of items. You may add virtually as many items as you like provided you have enough web space. You get Unlimited storage space with Just Host.

QUESTION: Can I add my own products to my store, or products from other wholesalers?

ANSWER: Yes. You may need to adjust the shipping rate fees to help cover any additional shipping costs or you can raise the product retail prices.

QUESTION: Can I sell services, such as Tarot Card Readings, that do not need a shipping charge added because I email the results to my clients?

ANSWER: Yes, the store can also be used to sell services that don't need a shipping fee added, such as Tarot Card Readings, Psychic Readings, etc. Just add your service to the store and turn off the shipping module for that individual item and your customers will not be charged a shipping fee. You have this ability with any item in your store -- you can turn on or off the shipping charge for any item.

QUESTION: Can I place a banner on my store?

ANSWER: Yes. Your store has the ability to add a banner to the bottom pages of your store. You can use a banner to advertise another site of yours, or promote an affiliate program, or to sell advertising to other sites.

QUESTION: Does my store come with a visitor counter?

ANSWER: Yes. Your store has a counter at the bottom of the page that counts unique visitors to your site. This is helpful so you can see how much traffic you are getting from your advertising campaigns.

QUESTION: Can I get a blog?

ANSWER: The blog is an option for an additional $48. This is a very sophisticated blogging system with many functions and is very easy to use. Features include: the ability to add images or video to your posts (such as YouTube videos); the ability for readers to leave comments (you can disable this if you want); ability to categorize and tag your posts; Search function; Blog Stats; Calendar; and more. There are several themes that come included. If you don't like any of the themes included, there are literally hundreds of themes you can download for free. Click here to see the Blog using the "Cosmic" theme.

QUESTION: Do I get a links page for my store? I want to exchange links with other web sites.

ANSWER: Yes. Your store comes with its own links directory and "exchange links" program. By exchanging links with other web sites, you can receive more exposure of your store and in turn create a useful resource for your visitors. You can add as many link categories and links to the directory as you want. Visitors to your site who wish to exchange links with you simply fill out your Exchange Links form. Any links submitted will not be listed in your directory until you give your approval and enable their links, thus giving you complete control over which links are added and which are not. Click here to see the Links Directory and Exchange Links form using the "Garden Witch" theme.

QUESTION: Does the store allow me to write a newsletter and send it to my customers?

ANSWER: Yes. This is a great feature. When your customers order from you they can also subscribe to your newsletter -- you just login to your administration area, write your newsletter, and send it to all of your subscribers. This is a great way to get those repeat customers. Your newsletter can tell your customers about any special discounts you may be offering, new items, etc.

QUESTION: Does the store have a mailing list feature?

ANSWER: Yes. Each time someone orders from you, all of their information is kept in your database (including their email address) so whenever you want to email all of your customers at once, you just login to your adminstration area, write your email, and send it.

QUESTION: Can I change the look of the web shop? Redesign it?

ANSWER: Yes. You can change the look by uploading a different background image or creating a unique logo. You can also change the color layout of the store -- this is done by editing a single page where all the color codes are located (it takes some time to get the colors looking just the way you want, so expect some testing and re-testing). If you plan on doing more than this, this will take some know-how or a willingness to learn. To make a whole redesign of the store you will need some experience with web design.

QUESTION: If I order a store installation from you, can I change the header on the template (such as the "Garden Witch" template) to my own design?

ANSWER: Yes! Several of our clients have done this. It is very simple to do. Just create your graphic with a width no longer than 840 (height can be whatever you want; the "Garden Witch" header is 840x312). Then just email us your new header and we'll upload it for you or you can upload it yourself. Here are a couple of examples that some of our clients have created for their web sites: Sample 1; Sample 2

QUESTION: How do I add products or categories?

ANSWER: All you do is go to your administration area and log-in with your password. Here you can add, edit or delete products (or categories) as you wish, using only your browser. To add a product, you just type in the Title, Description, Price, etc. Changes made are seen immediately in your store. Our Help page will explain everything in detail.

QUESTION: What about pictures of the products? How do I upload these images?

ANSWER: Images may be obtained by the dropshipper from their web site after you have opened an account with them. Just save the images to your computer, then log-in to your adminstration area of your store to add your products. For each product you want to add, you will be asked to upload the corresponding image from your computer to your store.

QUESTION: What if a product goes out of stock or is discontinued?

ANSWER: This is your store so it is up to you to maintain it. When a product is Out of Stock you can put it in suspension (suspension keeps the product from being viewed by your customers but remains in your database until it becomes available again). You can find out when an item is back in stock by visiting the dropshipper's web site. Discontinued Items are also listed there.

QUESTION: Can I change the prices in my store?

ANSWER: Yes, you may raise or lower any price in your store. If you decide to have a sale, or if you think you can sell a particuliar item for more money, then change the prices to whatever you want. However, your wholesale discount is set by the dropshipper.

QUESTION: Can I offer my customers coupon codes?

ANSWER: Yes. It works like this: during Checkout a customer can type a coupon code that you previously gave them (or that you advertised) and a customer will receive a discount off his total (such as 10%). You set the percentage of the discount, the End and Start dates, and the store will generate a unique coupon code that you can give out to your customers. This is a great way to encourage repeat customers.

QUESTION: What kind of payments can my store accept?

ANSWER: Your store can handle many different payment systems: PayPal, Authorize.net, 2CheckOut, iPayment, PSiGate, SECPay, COD, checks and money orders. If you have your own merchant account you may use that, too. By default, we will set-up your store to accept PayPal, as well as checks and money orders. PayPal is all you really need (customers can now order with or without a Paypal account). If you want to use another payment system to process credit cards, such as Authorize.net, you can set this up yourself.

QUESTION: How does my customer download their eBooks?

ANSWER: After a customer orders with credit card, they will be able to download their eBooks immediately -- they will see the download buttons for the eBooks they purchased as soon as they pay. If they pay by check or money order, they will not be able to download their eBooks until you verify the order (wait until the check clears and then log-in to your admin to approve the order and then your customer will be sent an email automatically and they can log-in to their account and download their purchase). You can also set how long you want the download buttons to be available to your customers (by default, it is set to 7 days but you can lower or raise this).

QUESTION: How does PayPal work?

ANSWER: When a customer orders securely with credit card using PayPal, the money is automatically deposited into your PayPal account. After you pay the dropshipper to fulfill the order, what is left in your account is your profit. You can let the money accumulate with a few more orders and then either have the money deposited into your checking account or have PayPal issue you a check. Please visit PayPal for more information.

QUESTION: What about sales tax? How does my store calculate this?

ANSWER: If your state has a sales tax, just log-in to your adminstration area and set the sales tax rate for your state. Sales tax will then be automatically calculated when a customer orders from you. Please note: Only those customers who reside in the same state as you will be charged a sales tax. You do not need to collect sales tax from customers outside your state. Some states, such as Oregon, do not need to collect sales tax.

QUESTION: I live outside the U.S. -- can I get my own pagan web shop?

ANSWER: Yes. However, it is more expensive to ship outside the United States so you may want to focus on U.S. customers.

QUESTION: If I order, what does the price include?

ANSWER: The price includes installing the store, the 27 ebooks with Master Resell Rights, the dropshipper "contact info" (as well as 5 additional pagan dropshippers), plus support by email if you have any questions about managing your store. There is also a Help page available that answers the most frequently asked questions about running the store (how to add new products, delete products, etc). We can also install a blog (optional).

QUESTION: Do you have any ideas on marketing my store?

ANSWER: Sure. Read this for a few ideas: Tips for Advertising Your Web Shop.

QUESTION: Okay, I'm ready to get my own pagan store -- what's next?

ANSWER: Just send us your payment by PayPal (credit card or electronic check). You will be automatically sent an email with instructions to fill out our Registration Form page. (You may also pay by money order if you like.) Once we receive your information your store will be online usually within 24 to 48 hours.