QUESTION: Do you make any money on the products I sell?

ANSWER: No. The only money we make from you is the one-time $250 store installation fee.

QUESTION: I already have a web site -- will you install the store on my site?

ANSWER: Yes, but make sure that your site has a MySQL database and at least 10 megabytes of web space.

QUESTION: What if you can't install the store on my site for some reason -- is the $250 installation fee refundable?

ANSWER: If for some reason we can't install the store on your site we will of course give you a full refund. There shouldn't be any problems as long as you have a MySQL database. Otherwise, after we install the store the installation fee is non-refundable.

QUESTION: I don't have a web site. Can you recommend a web host?

ANSWER: Yes, Lunarpages -- as low as $7.95 per month ($6.95 with 2-year plan). You get a huge 1,500 gigabytes of web space and 15,000 gigabytes of bandwidth per month! You also get a FREE domain name for life (as long as you stay with Lunarpages, you will never have to pay a cent for your domain name). A great deal from a very reliable company with great customer service. Highly recommended.

QUESTION: What is dropshipping?

ANSWER: If you don't want to keep an inventory, or mess with any shipping hassles, then a dropshipper is the way to go -- dropshippers do all of the work for you! All of the products in your web store can be dropshipped by a single distributor directly to your customer's doorstep. Using a dropshipper means you don't need a lot of cash to get started. There is no need to buy items until you have sold the item and collected the money from your customer. Therefore, by using a dropshipper there is no need for inventory, packing, or trips to the Post Office.

QUESTION: Will new products become available for my store?

ANSWER: Yes, the dropshipper gets new products monthly. When new products become available on their web site, you have permission to use their product descriptions and product images for your own store.

QUESTION: How many products are available for my store?

ANSWER: Your store comes prebuilt with over 700 items. We already added most of the New Age items to the store but the dropshipper has other items that are not New Age related that you may add to your store. They have over 3000 products available. Plus, they get new products available frequently. Please look at the demo store thoroughly to see the 700 products that come with your store installation. The Store Installation Fee ($250) is non-refundable unless we have a problem with installing the store on your site. Otherwise, once we install the store, there is no turning back. Make sure you are satisfied with the items shown in the demo store before ordering.

QUESTION: Exactly how does it all work?

ANSWER: After a customer orders from your web shop, you will automatically receive an email stating who your customer is and what they ordered. You then go to the dropshipper's web site and log-in with your password. Next, find the items you need to order by typing the item codes into the search engine. Place the items into your shopping cart (you get at least 50% discount off of every item). When you are ready, go to Checkout to complete your order. Enter your customer's address as the "ship to" address and your address as the billing address. To pay the dropshipper you may use a credit card. All orders must be prepaid. After you complete your order, the dropshipper will pick, pack, and ship the order to your customer within 24-48 hours.

QUESTION: Who pays for shipping?

ANSWER: Your customer does. When they order from you they also pay a shipping fee, and then you pay the dropshipper. Orders are shipped by UPS Ground rate (8 to 10 days for delivery after package is shipped). You can charge for shipping as you please, but the store is setup as a minimum of $7.95 (includes Insurance) or approximately 18% of the cost of the merchandise, whichever is higher.

QUESTION: Are the prices shown in the demo store Retail or Wholesale prices?

ANSWER: Retail. The prices shown in the demo stores are what your customers will pay you. Your discount is at least 50% off these retail prices.

QUESTION: How are returns handled?

ANSWER: Damaged merchandise must be reported within 45 days. Replacements will be shipped and, if necessary, pre-paid return labels will be mailed to you for return of the damaged merchandise. Returns of non-damaged goods are accepted however there is a 20% restocking fee charged.

QUESTION: Tell me about the web shop?

ANSWER: The web shop uses an open source php script that has shopping cart capabilities, a search engine, and a password protected administration area that allows you to add, edit or delete products directly from your browser. Your web shop comes prebuilt with 700 products. The 700 products in the demo stores are the exact same products that will be in your store for you to sell. Click here to see the demos: Celestial Garden 1, Celestial Garden 2, Midnight Magick 1 (black & purple), Midnight Magick 2 (black & blue), Egyptian, Hindu, Goddess 1, Goddess 2, Mystic Sun, Wiccan Magick 1, Wiccan Magick 2, Wiccan Magick 3, Cat Magick 1; Cat Magick 2; Faeries 1; Faeries 2; Buddha; Majestic Clouds; Wise Moon; Flowers; Peace Doves.

QUESTION: Can I sell on eBay?

ANSWER: Yes! Ebay is one of the best places to sell these items. After an auction is over, you can direct the winning bidder to your store so they can buy more items (getting repeat customers is the key to success). You may sell on other auction sites, too.

QUESTION: How many products can I add to my store?

ANSWER: You can add as many items as you like provided you have enough web space. You get 35,000 megabytes of web space with Lunarpages (this is enough room for a million+ additional products and images).

QUESTION: Can I add my own products to my store, or products from other wholesalers?

ANSWER: Yes. You may need to adjust the shipping rate fees to help cover your shipping costs or raise the product retail prices.

QUESTION: Can I place a banner on my store?

ANSWER: Yes. Your store has the ability to add a banner to the bottom pages of your store (see demo here and scroll to the bottom of the page to see banner). You can use a banner to advertise another site of yours, or promote an affiliate program, or to sell advertising to other sites.

QUESTION: Does my store come with a visitor counter?

ANSWER: Yes. Your store has a counter at the bottom of the page that counts unique visitors to your site. This is helpful so you can see how much traffic you are getting from your advertising campaigns.

QUESTION: Do I get a links page for my store? I want to exchange links with other web sites.

ANSWER: Yes. Your store comes with its own links directory and "exchange links" program. By exchanging links with other web sites, you can receive more exposure of your store and in turn create a useful resource for your visitors. You can add as many link categories and links to the directory as you want. Visitors to your site who wish to exchange links with you simply fill out your Exchange Links form. Any links submitted will not be listed in your directory until you give your approval and enable their links, thus giving you complete control over which links are added and which are not. Click here to see the Links Directory and Exchange Links form.

QUESTION: Does the store allow me to write a newsletter and send it to my customers?

ANSWER: Yes! This is a great feature. When your customers order from you they can also subscribe to your newsletter -- you just login to your administration area, write your newsletter, and send it to all of your subscribers. This is a great way to get those repeat customers. Your newsletter can tell your customers about any special discounts you may be offering, new items, etc.

QUESTION: Does the store have a mailing list feature?

ANSWER: Yes. Each time someone orders from you, all of their information is kept in your database (including their email address) so whenever you want to email all of your customers at once, you just login to your adminstration area, write your email, and send it.

QUESTION: Can I change the look of the web shop? Redesign it?

ANSWER: Yes. You can change the look by uploading a different background image and creating a unique logo. You can also change the color layout of the store -- this is done by editing a single page where all the color codes are located (it takes some time to get the colors looking just the way you want, so expect some testing and re-testing). If you plan on doing more than this, this will take some know-how or a willingness to learn. To make a whole redesign of the store you will need some experience with web design (and some PHP knowledge is helpful). There is a forum and "Contributions" section online that should help you with this.

QUESTION: Is it difficult to add products or categories?

ANSWER: It's easy. All you do is go to your administration area and login with your password. Here you can add, edit or delete products as you wish, using only your browser. Adding or removing categories is easy, too. Changes made are seen immediately in your store. Our Help page will explain everything.

QUESTION: What about pictures of the products? How do I upload these images?

ANSWER: Images may be obtained by the dropshipper from their web site. Just save the images to your computer, then login to your adminstration area of your store to add your products. For each product you want to add, you will be asked to upload the corresponding image from your computer to your store.

QUESTION: What if a product goes out of stock or is discontinued?

ANSWER: This is your store so it is up to you to maintain it. When a product is Out of Stock you can put it in suspension (suspension keeps the product from being viewed by your customers but remains in your database until it becomes available again). You can find out when an item is back in stock by visiting the dropshipper's web site. Discontinued Items are also listed there.

QUESTION: Can I change the prices in my store?

ANSWER: Yes, you may raise or lower any price in your store. If you decide to have a sale, or if you think you can sell a particuliar item for more money, then change the prices to whatever you want. However, your discount is based on the retail prices currently shown in the demo store and is set by the dropshipper. You get at least 50% discount off these prices.

QUESTION: Can I offer discounts to my customers?

ANSWER: Yes. Your store has the ability to offer discounts based on quantity ordered. You can set the discount rate to whatever you like.

QUESTION: What kind of payments can my store accept?

ANSWER: Your store can handle many different payment systems: Authorize.net, PayPal, 2CheckOut, iPayment, PSiGate, SECPay, COD, checks and money orders. If you have your own merchant account you may use that too. By default, we will set-up your store to accept PayPal, checks and money orders. If you want to use another payment system to process credit cards, such as Authorize.net, you can set this up yourself. You can find help in the message boards for this.

QUESTION: How does PayPal work?

ANSWER: When a customer orders securely with credit card using PayPal, the money is automatically deposited into your PayPal account. After you pay the dropshipper to fulfill the order, what is left in your account is your profit. You can let the money accumulate with a few more orders and then either have the money deposited into your checking account or have PayPal issue you a check. Please visit PayPal for more information.

QUESTION: What about sales tax? How does my store calculate this?

ANSWER: If your state has a sales tax, just login to your adminstration area and set the sales tax rate for your state. Sales tax will then be automatically calculated when a customer orders from your web site.

QUESTION: I live outside the U.S. -- can I get my own prebuilt web shop?

ANSWER: Yes, but you will have to market only to U.S. residents. The dropshipper only ships to residents within the United States.

QUESTION: How much do you charge to install this store?

ANSWER: $250 -- this includes installing the store, the product database, and uploading over 700 product images to your hosting site, plus support by email if you have any questions about managing your store. There is also a "Help" page we wrote that answers the most frequently asked questions about running the store (how to add products, delete products, etc.); this page is probably all you will ever need. In addition, there is a message board you can access (you can post questions or use the search engine to find anwsers to any questions you may have about the shopping cart, re-design issues, etc.).

QUESTION: Do you have any ideas on marketing my store?

ANSWER: Sure. Read this for a few ideas: Tips for Advertising Your Web Shop.

QUESTION: Okay, I'm ready to get my own New Age web shop -- what's next?

ANSWER: Just send us your payment for $250 by PayPal (credit card or electronic check). You will be automatically sent an email with instructions to fill out our Registration Form page. (You may also pay by money order if you like.) Once we receive your information your store will be online usually within 1 to 2 days. Click Here To Order